West Coast PCB Senior Field Supervisor - West Covina

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Travel required to support the customer base as required. Estimated travel is 40%. US Citizenship required by our customers. PRIMARY RESPONSIBILITY: Provides supervisory direction for the delivery of pre- and post-sales services and support to clients/customers. Leads all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, procedures and performs training needs assessments for finding opportunities for service delivery improvements and benefit to the customer/clients. Executes on defined customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews and submits warranty claims.